Getting Started

This guide walks you through logging in to Playout and finding your way around the interface.

Logging In

Open your Playout instance in a web browser. You will be presented with the login screen.

Playout supports three login methods:

• Email & password — Enter the email address and password provided by your administrator.
• Google — Click the Google button to sign in with your Google account.
• BCC Signon — Click the BCC Signon button to sign in via the BCC identity provider. This is the standard method for BCC members.

TIP

If your account is linked to multiple methods, you can use any of them. You can manage linked accounts later from your Profile.

Forgotten Password

If you sign in with email and password and can't remember it, click Forgot password? on the login screen. Enter your email address and click Send reset link.

You will then see a Check your email screen. A reset link is sent to that address and is valid for one hour. If it hasn't arrived, check your spam folder — you can request another with Resend reset link, which becomes available again after 30 seconds.

Open the link and choose a new password on the Set a new password screen. You type it twice, and the page confirms the two entries match before it will let you continue.

INFO

For your security, the confirmation screen always says the same thing whether or not an account exists for that address — so it never reveals who has an account.

Once your password is reset you are signed out on your other devices and will need to sign in again with the new password.

If you open a reset link that has already been used or has expired, you'll see This link isn't valid — click Request a new link to start again.

WARNING

This only applies to email-and-password sign-in. If you use Google or BCC Signon, your password is managed by that provider and must be reset there.

Selecting a Tenant

After logging in, you will see the tenant selection screen. If you belong to a single tenant, you are taken there automatically.

A tenant represents your organization in Playout. All your events, settings, and team members are scoped to a tenant. Select the one you want to work with.

INFO

You can switch tenants at any time using the tenant switcher in the top of the sidebar.

The Interface

Once inside a tenant, you land on the Events page. The interface is divided into a few key areas:

Sidebar

The sidebar on the left is your main navigation. It contains:

• Events — Your event list and calendar
• Custom Songs — Manage songs specific to your tenant
• Settings — Tenant configuration (admin only)
• Help — Contact support
• Feedback — Send feedback via the external feedback portal

When you open an event, the sidebar expands with two additional sections:

• Graphics — Control overlays such as the playlist, persons, songs, bible verses, and screens
• Streaming — Monitor and configure live streaming (if enabled)

Roles

Playout has two roles within a tenant:

Role	Access
Admin	Full access — settings, screens, admin management, and all operator capabilities
Operator	Event management, overlays, and streaming controls

Your current role determines which menu items and actions are available to you.

What's Next?

• Managing Events — Create and control your live events
• Graphics & Overlays — Control what appears on screen
• Settings — Configure your tenant (admins)